VoicePulse Blog

Increasing Customer Satisfaction: Why Your Business Needs An IVR

One of the most important aspects of creating a satisfied customer is making sure that when customers call your business, they can reach the person or information they need quickly. Handling phone calls efficiently can improve customer satisfaction. Let us help you find out why your business needs an IVR.

Topics: pbx hosted pbx ivr voip

What is a PBX? | VoicePulse

Introduction

The acronym, "PBX", is short for private branch exchange.  Knowing the full name doesn't shed much light on the purpose of a PBX -- but don't worry, it's less complicated than it sounds and this post will make everything clear.

Topics: pbx phone service reducing expenses voip