VoicePulse Blog

What is Find Me/Follow Me, and How Can it Help Me Run My Business?

Have you ever missed an important call because you needed to step out of your office for a few minutes? Do you want to take business calls on your cell-phone without giving your number out to customers?  Do you need to be reachable during business hours but left alone depending on the time of day, or during holidays? The "Find Me/Follow Me" feature is a must-have for small business operators who want customers to be able to reach them, transparently, wherever they are, whenever they call. Hosted PBX providers such as VoicePulse, 8x8 and RingCentral make this easy, at low cost, for you.

Topics: pbx hosted pbx new features features

Get notified of important calls in HipChat using VoicePulse FIVE

In our last post we showed how to use CallCode to notify your team of important callers. First we looked up the caller ID in Zendesk, then if they had the right tag, we sent an alert to a Slack channel.

Of course not everyone uses Slack - what if you use HipChat instead? No problem!

Topics: Blog CallCode new features

Connect your phones to Zendesk, Salesforce, Slack, Hipchat... or anything else with an API!

In our Introducing CallCode post, we announced that CallCode lets you integrate your phone calls with any service that provides a webhook or API. In this post, we'll look at that a little more in-depth with an example that allows you to query your Zendesk installation to identify high-priority customers and post a message to Slack when they call you.

Topics: Blog CallCode new features