VoicePulse Blog

Securing your on-premise open source PBX system

Setting up your own open source PBX system (Asterisk, FreeSWITCH, FreePBX, 3CX, etc) is a great way to save money, but unless you understand the security implications of your setup, you could be opening up your business to thousands of dollars of potential fraud.

Topics: hosted pbx voip fraud security freepbx

What is Find Me/Follow Me, and How Can it Help Me Run My Business?

Have you ever missed an important call because you needed to step out of your office for a few minutes? Do you want to take business calls on your cell-phone without giving your number out to customers?  Do you need to be reachable during business hours but left alone depending on the time of day, or during holidays? The "Find Me/Follow Me" feature is a must-have for small business operators who want customers to be able to reach them, transparently, wherever they are, whenever they call. Hosted PBX providers such as VoicePulse, 8x8 and RingCentral make this easy, at low cost, for you.

Topics: pbx hosted pbx new features features

Increasing Customer Satisfaction: Why Your Business Needs An IVR

One of the most important aspects of creating a satisfied customer is making sure that when customers call your business, they can reach the person or information they need quickly. Handling phone calls efficiently can improve customer satisfaction. Let us help you find out why your business needs an IVR.

Topics: pbx hosted pbx ivr voip

What is Hosted Fax?

Faxes anytime, anywhere, and from any device

Hosted Fax turns your email into a fax machine. Now you can send and receive faxes from anywhere, and from any device, that supports email. It requires no special software, and no complicated setup.

Topics: Blog business fax fax to email hosted fax hosted faxing hosted pbx

Hosted PBX Service for Remote Employees

Supporting remote workers has a history of being one of the more challenging tasks IT professionals are faced with.  Over the years, a variety of solutions have been developed to grant off-site employees with remote access to internal applications, and each method has it's own strengths and drawbacks.  Details aside, however, the overarching goals of each remote-access implementation are the same:  reliability, security, and ease of use & administration.

Topics: Blog cloud pbx hosted pbx remote workers