VoicePulse Blog

What is Find Me/Follow Me, and How Can it Help Me Run My Business?

Have you ever missed an important call because you needed to step out of your office for a few minutes? Do you want to take business calls on your cell-phone without giving your number out to customers?  Do you need to be reachable during business hours but left alone depending on the time of day, or during holidays? The "Find Me/Follow Me" feature is a must-have for small business operators who want customers to be able to reach them, transparently, wherever they are, whenever they call. Hosted PBX providers such as VoicePulse, 8x8 and RingCentral make this easy, at low cost, for you.

Topics: pbx hosted pbx new features features

Increasing Customer Satisfaction: Why Your Business Needs An IVR

One of the most important aspects of creating a satisfied customer is making sure that when customers call your business, they can reach the person or information they need quickly. Handling phone calls efficiently can improve customer satisfaction. Let us help you find out why your business needs an IVR.

Topics: pbx hosted pbx ivr voip

What is a PBX? | VoicePulse


The acronym, "PBX", is short for private branch exchange.  Knowing the full name doesn't shed much light on the purpose of a PBX -- but don't worry, it's less complicated than it sounds and this post will make everything clear.

Topics: pbx phone service reducing expenses voip

What is Hosted Fax?

Faxes anytime, anywhere, and from any device

Hosted Fax turns your email into a fax machine. Now you can send and receive faxes from anywhere, and from any device, that supports email. It requires no special software, and no complicated setup.

Topics: Blog business fax fax to email hosted fax hosted faxing hosted pbx

Hosted PBX Service for Remote Employees

Supporting remote workers has a history of being one of the more challenging tasks IT professionals are faced with.  Over the years, a variety of solutions have been developed to grant off-site employees with remote access to internal applications, and each method has it's own strengths and drawbacks.  Details aside, however, the overarching goals of each remote-access implementation are the same:  reliability, security, and ease of use & administration.

Topics: Blog cloud pbx hosted pbx remote workers

How to Choose a Business Phone System

There’s a lot to consider when choosing a phone system for your business and, unfortunately, many people wind up locked into a service that isn’t ideal. We wrote this article to help simplify the process of finding a system that will meet all of your business needs now, and as you grow.

Topics: Blog hosted voip smb

Get notified of important calls in HipChat using VoicePulse FIVE

In our last post we showed how to use CallCode to notify your team of important callers. First we looked up the caller ID in Zendesk, then if they had the right tag, we sent an alert to a Slack channel.

Of course not everyone uses Slack - what if you use HipChat instead? No problem!

Topics: Blog CallCode new features

Connect your phones to Zendesk, Salesforce, Slack, Hipchat... or anything else with an API!

In our Introducing CallCode post, we announced that CallCode lets you integrate your phone calls with any service that provides a webhook or API. In this post, we'll look at that a little more in-depth with an example that allows you to query your Zendesk installation to identify high-priority customers and post a message to Slack when they call you.

Topics: Blog CallCode new features