Back to Top

General Questions

Is there any discount if I pre-pay for a longer term?

Not at this time.  VoicePulse offers the VoicePulse Cloud Service at a cost-effective price-point without locking you into a long-term contract. Read more about Is there any discount if I pre-pay for a longer term?

How do you bill for services? What forms of payment do you accept?

Service is billed on a monthly basis, based on the Resource Blocks you have allocated to your VDC.  You may increase or reduce the Resource Blocks at any time (charges for additions and reductions are pro-rated based on when they occur within a billing period).  Payment is accepted by credit card.  Enterprise customers requiring alternate payment arrangements should contact our Customer Support team. Read more about How do you bill for services? What forms of payment do you accept?

What options do I have for customer support?

Over the past 10 years of providing business-critical voice over IP service, VoicePulse has built a reputation of delivering excellent, US-based telephone and email based customer support.  The same methodologies, discipline, and Customer Support Team have been extended to the VoicePulse Cloud Service.

Customer Support is available by telephone +1-732-339-5100, M-F, 9am - 5pm ET, by email contact@voicepulse.com or by live chat via the website. Read more about What options do I have for customer support?

Do I get a public IP address?

Yes. Each Small Resource Block includes one public IP address, which you can consume in a number of different ways. You may choose to use static network address translation (NAT) to route traffic to/from a single virtual machine inside your virtual data center, or you may decide to use port address translation (PAT), which would allow you to use the single public IP address for one or more virtual machines. Read more about Do I get a public IP address?

Subscribe to General Questions