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Cloud FAQ

Do I have to use VoicePulse's VoIP Service?

No.  You can configure Asterisk virtual machines to use any VoIP service provider you wish.  No matter which Internet telphony service provider (ITSP) you choose, you will benefit from the fact that your virtual machines are running in VoicePulse's physical data center, which has redundant Internet connectivity through several Tier-1 ISP's. Read more about Do I have to use VoicePulse's VoIP Service?

Is there any discount if I pre-pay for a longer term?

Not at this time.  VoicePulse offers the VoicePulse Cloud Service at a cost-effective price-point without locking you into a long-term contract. Read more about Is there any discount if I pre-pay for a longer term?

How do you bill for services? What forms of payment do you accept?

Service is billed on a monthly basis, based on the Resource Blocks you have allocated to your VDC.  You may increase or reduce the Resource Blocks at any time (charges for additions and reductions are pro-rated based on when they occur within a billing period).  Payment is accepted by credit card.  Enterprise customers requiring alternate payment arrangements should contact our Customer Support team. Read more about How do you bill for services? What forms of payment do you accept?

What options do I have for customer support?

Over the past 10 years of providing business-critical voice over IP service, VoicePulse has built a reputation of delivering excellent, US-based telephone and email based customer support.  The same methodologies, discipline, and Customer Support Team have been extended to the VoicePulse Cloud Service.

Customer Support is available by telephone +1-732-339-5100, M-F, 9am - 5pm ET, by email contact@voicepulse.com or by live chat via the website. Read more about What options do I have for customer support?

How have you made sure my server won't go down? What happens if there is a hardware failure?

VoicePulse's Public Cloud service is built using best-of-breed x86 based servers and highly available storage, and is in an environmentally controlled, secure data center facility.  We have applied the same practices that we use to maintain our mission-critical voice over IP service in building the service.  VMware's vCloud suite, which powers the service, provides clustering and live migration capabilities that we use to perform zero-downtime maintenance and upgrades on the physical hardware that operates the service.  In the event of a hardware failure, affected VMs are immediately availa Read more about How have you made sure my server won't go down? What happens if there is a hardware failure?

What sort of security options are available (firewall, intrusion detection, antivirus, etc)?

VDC's include a vSphere Edge Gateway software appliance, which the VDC administrator can configure to provide firewall, NAT, PAT, DHCP and/or DNS services.  You can create additional VMs within your VDC to provide intrusion detection, antivirus and other services as necessary. Read more about What sort of security options are available (firewall, intrusion detection, antivirus, etc)?

Do you back up my server?

Although your virtual machine will be running on highly-available storage, backing up the VM is your responsibility. Read more about Do you back up my server?

How can I monitor my server's availability and resources?

You can monitor your virtual servers using the same tools you use to monitor physical servers.  VDC resource consumption can be viewed in the VoicePulse Cloud Portal. Read more about How can I monitor my server's availability and resources?

What software / Operating System licenses are included?

You are responsible for obtaining any applicable operating system or application licenses.  The licenses you install on the virtual machines in your VDC remain your property. Read more about What software / Operating System licenses are included?

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